Uncovering Complaints Against Volunteers of America

complaints against volunteers of america

The county auditors have uncovered a number of complaints against Volunteers of America. Some of these complaints stem from mismanagement, double billing, retaliation, and a lack of internal controls. The Board of Supervisors – which hand outs funding to the charity – praised them for catching the issues. The board has also called on the charity to answer to its obligations.


The Volunteers of America (VOA) is committed to maintaining confidentiality in all areas of its operations. This includes information about donors and their activities. It is also critical for employees to report any conflict of interest or unsafe situations to their supervisors. In addition, all volunteers are required to maintain a professional relationship with clients. As such, it is essential to discourage any personal relationships while volunteering for Volunteers of America.

The organization was established in 1961 as an independent, nonprofit association for those in the field of volunteer management. It was the largest professional association for managers of volunteers in the world, and held annual conferences and certification courses throughout the United States. It also offered an online community and recognized outstanding managers of volunteers each year. However, it has been dissolved after allegations of financial mismanagement and lack of oversight.

The allegations of fraud and mismanagement have put the local chapter of Volunteers of America under the spotlight. In addition to overbilling for routine expenses, San Diego County auditors found serious gaps in internal controls. The organization’s board of trustees and CEO, Gerald McFadden, have resigned.

Double billing

A Texas county auditor found multiple instances of double billing by volunteers of America Southwest, a nonprofit organization that provides mental health and addiction treatment services. The nonprofit has four treatment centers in the area and has contracted with various entities to provide rehabilitation and mental health care. According to the county auditor, the organization billed more than $300,000 to several agencies for the same service. In some cases, it even double-billed county and state governments and local hospital chains.

The county auditors determined the nonprofit organization failed to follow proper procedures and internal controls for authorizing payments. This prevented them from obtaining reasonable assurance that the money was spent according to the agreement. Because of the lapses in accounting, county officials are demanding repayment of roughly $6.5 million to Volunteers of America Southwest.

A county auditor recently investigated the nonprofit’s financial records for the 2016-17 fiscal year. The audit findings were not substantiated by the organization’s financial records, prompting the agency to look further into the charity’s records for the next two fiscal years. As a result of these findings, the Agency for Contract Support has canceled the nonprofit’s contract with the county and ordered corrective actions on four other contracts.


A Delaware County, Pennsylvania, woman has filed a lawsuit against Volunteers of America claiming that her termination was based on a pattern of sex discrimination, age discrimination, and retaliation. The lawsuit alleges that the company had intentionally violated her rights and violated the federal Civil Rights Act. The case was brought by Gloria Palma, who was fired on February 11, 2003. She is suing for wrongful termination and retaliation, under Title VII, as well as state law claims for intentional infliction of emotional distress.

Although the case does not directly involve Volunteers of America, it is important to note that this case could lead to further litigation against well-managed organizations. In addition, it may be the beginning of a legal requirement that employers adhere to certain anti-discrimination rules. That would be a win for volunteers, and a win for employers as well.

The new law also provides protections to volunteer firefighters, reserve peace officers, and emergency rescue personnel. In California, volunteers may take up to 14 days off each year to receive training. Volunteer firefighters are also protected under Labor Code Section 230.4, which prohibits retaliation against victims of certain crimes.

Lack of internal controls

The findings of a recent audit of Volunteers of America Southwest’s finances are a troubling sign. The nonprofit organization did not have adequate internal controls to prevent misappropriation of funds. In some cases, volunteers were charged with services that they did not perform, and employees were not reimbursed for expenses. In this case, the organization did not disclose all payments to the public, and the public may have been harmed. The audit findings have been referred to the District Attorney’s Office for further action. County officials expect to learn more details this week. In the meantime, the nonprofit agency’s contracts have been cancelled, and some services are being delivered by other providers.

The findings highlight the need to increase transparency in nonprofit organizations and to improve internal controls. The lack of transparency in nonprofit financial reporting has led to increased fraudulent activity, and it has been difficult to detect and prevent such behavior. The good news is that many nonprofit organizations are making changes in order to combat fraud. While not all organizations made all the necessary changes, this is a cause for optimism. It is important to note that nonprofits should strive to protect their funds and volunteers by improving internal controls.

You May Also Like

Leave a Reply

Your email address will not be published. Required fields are marked *