Group Volunteer Manager – Axios Charlotte

Ronald McDonald House Charites of Greater Charlotte is North Carolina’s premier non-profit organization founded to keep families together and promote the health and well-being of children. RMHC of Greater Charlotte is committed to the core values ​​of being friendly, encouraging, responsible, responsive and grateful to those we serve, those we work with and those we inspire. Every member of our team embodies this HEART value and is focused on our mission and the families we serve.

Job summary:
As an integral member of the team, the Group Volunteer Manager is responsible for the recruiting, engagement, record keeping, retention, and recognition of all group volunteers who provide services to Ronald McDonald Home Charites in Greater Charlotte. Responsibilities include overseeing the Home Engagement Coordinator to effectively manage the engagement and orientation of all food teams, baking crews, partners and cleanup and activity teams in a manner consistent with GC’s RMHC Value Statement.

Important Functions:
• Lead a high performing Youth Volunteer Council by developing a strategy for recruiting and engaging youth members who represent the culture of the organization in line with RMHC’s GC values
• Leading a high performing Happy Milz Group by encouraging the recruitment and involvement of young professional members who represent the organizational culture aligned with RMHC’s GC values
Program responsibility
• Respond to all group volunteer questions
• Manage all communication and training for group volunteers including dining team, baking crew, activity partners, cleaning team, Kids Helping Kids and special events/activity volunteers
• Coordinating, supervising and being accountable for the daily activities of volunteer groups in the DPR
• Work with the Home Engagement Coordinator ensuring that all group volunteers are greeted and orientated properly following all safety, hygiene and health guidelines. Provide Home tours to group volunteers upon request or need
• Responsible for the entry and maintenance of group volunteer records and maintaining database files and records for group volunteers
• Monitor and manage online group volunteer calendars
• Schedule all group volunteer activities and fill vacancies
• Implement a backup plan for group volunteer cancellations
• Conduct pre- and post-group interviews and surveys of volunteer experiences to ensure positive outcomes and ongoing relationships with volunteers
• Respect and thank group volunteers appropriately
• Assist the Director of Volunteer Services and Family Programs in planning volunteer reward and award activities
• Participate in Volunteer Engagement Committees as necessary to solicit and implement feedback to improve group activities
• Responsible for bulletin communication to group volunteers and youth volunteers
• Utilize best practices for safety and comfort with all Youth Volunteer Council and Happy Milz activities and provide leadership to best serve the mission of RMHC GC and our families
• Collaborate with other GC department RMHCs as needed to fulfill our mission
• Seek opportunities for professional growth and development
• Perform other tasks as needed, including supporting other internal volunteers, to ensure the team and organization are functioning properly

Professional Qualifications:
• A bachelor’s degree or equivalent combination of education and experience is required
• 3-5 years of experience working with the volunteer/nonprofit sector
• Proficient computer skills including use of Office 365
• Driving license issued by the state which is still valid
• Experience with desired volunteer database software

Knowledge and ability:
• Demonstrate the capacity to create and maintain strong and positive relationships and to foster a caring and equitable environment for our staff, volunteers, and most importantly, the families of our guests
• Perfect written and verbal communication skills
• Organizational, planning and multi-taking skills
• Strong interpersonal skills and ability to interact effectively and appropriately with donors, volunteers, staff members, Board members, visiting families and the community
• Ability to work independently and initiate solutions
• Strong problem solving, analytical and critical thinking skills. Excellent organizational, communication and planning skills with keen attention to detail and flair for excellent customer service
• Must be able to prioritize work, be proactive, take initiative, solve problems, follow up, and simultaneously manage multiple priorities to ensure goals are achieved on time
• Interact diplomatically with people from various backgrounds
• Excellent speaking and presentation skills
• Must be able to motivate and collaborate well with others

Leadership/Management Responsibilities:
Home Engagement Coordinator

Physical demands:
Employees sometimes lift or move up to 25 pounds. Special vision abilities required by the job include near vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Basic operational skills of life walking, grasping, speaking, listening, standing and repetitive movements.

To apply:
Interested applicants please send cover letter and resume to [email protected].

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